Questions?
Please read the FAQs below. If you can’t find the answer you’re looking for, please contact us here.
Shipping & Delivery
How does shipping and delivery work?
So you've made an order? Welcome to the CozyCycle family!
Once you have placed an order, our team will carefully package your items and ship them within 24-48 hours. To speed up delivery if your order contains different types of products, you may sometimes receive them separately so we can get them to you as fast as possible.
Your products will be sent via Royal Mail, and then they should be safely in your patiently waiting hands within 3-7 business days.
As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey.
*Please note: We send via signature required post to ensure safe delivery - if you opt for ‘Authority To Leave’ yourself, we are not responsible for the package in the rare case it is missing or stolen.
**Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go!
How much do I pay for shipping?
All orders include FREE and fast delivery UK-wide, no matter how many products you order.
When will my order arrive?
Once your order is picked and packed, the magical journey from CozyCycle HQ to your front door begins.
All orders (no matter how many products you purchase) include FREE and fast delivery UK-wide. You can expect your order to arrive within 3-7 business days* from the day you place it.
*Please note: Although Royal Mail quote us these expected delivery times, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.
How do I track my order?
Yay, time to celebrate – your order is on its way! After we pass your order to Royal Mail, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the Royal Mail site so you can follow the live tracking updates!
Haven’t received your shipping confirmation email yet? Check your spam folder too (it may have ended up there).
Help, I think my order is lost/hasn’t been delivered?
Think your order might be lost in transit? Although Royal Mail quote us 3-7 business days for standard delivery, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.
If your order isn’t delivered within 14 days, please contact us and we can launch an investigation with Royal Mail.
*Please note: For any queries or issues related to your Royal Mail order, we recommend you first reach out to Royal Mail directly. While we understand delays are frustrating, we are required to work within Royal Mail’s processes. Once you have contacted Royal Mail directly, let us know and we can contact them on your behalf to try and resolve any issues ASAP.
Can I change my shipping address?
Oops, is your order not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.
If your order has been shipped, don’t panic! You can still redirect it via the Royal Mail tracking link we provide on your shipping confirmation email.
*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!
Do you ship internationally?
At this time, we only deliver our products to customers in the UK.
Are there any customs/import fees?
We cover all customs and import fees, so there's no need to stress about them.
Product Questions
Can I wear it to work or school without anyone noticing?
Yes! We specifically designed the CozyCycle to be ultra-slim and completely discreet. It fits seamlessly under a jumper, blouse, or high-waisted trousers without looking bulky. Plus, the soothing heat function is 100% silent, meaning you can sit in a quiet meeting or a university lecture and nobody will have a clue you are wearing it.
How do I charge it, and is it completely cordless?
Absolutely. The CozyCycle is 100% cordless, designed to give you your freedom back. It charges quickly using a standard USB-C cable (which is included in your box). A full charge provides hours of consistent, soothing heat, allowing you to commute, work, or move around the house without ever being tied to a wall plug.
How hot does the CozyCycle get, and is it safe?
The CozyCycle features five adjustable heat settings, reaching up to a deeply soothing 60°C to quickly target severe cramps. Unlike traditional hot water bottles that can easily scald your skin or leak boiling water, our device provides consistent, controlled heat. You can easily monitor and adjust the temperature using the clear display, ensuring you always stay comfortable and safe while getting the relief you need.
Can I use it for other types of pain, like backaches?
Absolutely. While the CozyCycle was engineered specifically to target severe menstrual cramps, the deep, consistent heat is incredible for any muscle tension. Many of our customers simply spin the belt around to soothe lower back pain after a long day at a desk, or use it to relax sore muscles after the gym. It is your all-around soothing companion.
Will the strap fit my body size?
Yes! We designed the CozyCycle to be as inclusive and comfortable as possible. It features a highly stretchy, premium elastic strap with an adjustable buckle. Whether you are feeling bloated on day one of your cycle or want to wear it discreetly under your work clothes, the strap easily adjusts to sit securely and comfortably against your tummy or lower back.
What if I try it and it doesn't work for my specific cramps?
We know that every woman’s cycle and pain levels are completely unique, which is why we offer a 30-Day Risk-Free Trial. We want you to truly experience the CozyCycle. If you use it and find it doesn't give you the comforting relief you were hoping for, simply email our support team. We will arrange a hassle-free return and a full refund. You have absolutely nothing to lose but the pain.
Returns & Exchanges
Do you have a returns policy?
Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. We offer a 30-day risk free trial of our products, during which you can return them at any time.
However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:
1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.
2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
3. Item(s) must be in the original packaging, which must be in original condition.
This includes attached tags and packaging. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.
*Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.
How long do I have to return the products?
We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 30 day return period for you to make that tough decision! Please refer to our returns policy for more information.
Can I return my order for a refund?
Sadly, we know that sometimes our products are just not quite the right fit for some people. You can certainly return anything you order from us for a full refund, provided it is returned within 30 days.
*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout. All products must be returned in as new condition, with any tags and the original box.
**Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.
Do I have to pay for returns?
We’ve got you covered here too. All eligible returns (for both refunds and exchanges) within the UK will be covered with a free return shipping label that we are happy to organise for you, which means no expenses at the post office! Just contact our friendly team here and they will be able to help you along the way.
*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout.
How long does it take for my return/exchange to be processed?
We are working hard behind the scenes to get our products in and out of our fulfilment centres. We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged. As soon as we have this information, we can perform either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.
How long does it take for my refund to be processed?
We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. Afterpay) directly.
Payment
How secure is your payment?
All jokes aside - your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.
What payment types do you offer?
We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer Google Pay and Apple Pay too!
Do you have payment plan options?
Unfortunately, we don't currently offer any split pay options (like Afterpay, Klarna or ZipPay). These are coming soon though!
How do I use a discount code?
Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.
*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).
I forgot to use my discount code!
Made your purchase, and as the payment was loading you realised with horror you hadn’t added your discount? Never fear, that opportunity hasn’t slipped away! Simply contact our helpful team here and they will be happy to help correct this for you.
*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).
What currency is the store in?
All pricing for our UK store is listed in Great British Pounds (GBP).
Contact Us
I have an issue with my order, what can I do?
Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.
I need to cancel or change my order!
These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our warehouse, you will need to go through our returns process.
As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.
How do I contact you?
Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! You can contact us here or by emailing us at hi@cozycycle.co.uk. This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!
How do I provide feedback?
We always strive to be the best so we love hearing your thoughts. We also love hearing your CozyCycle stories, as it warms our hearts to see our products being used and loved out in the big wide world. Should you have any feedback for us, please feel free to send it here.
Where are you located?
Our CozyCycle HQ is located in St Albans, Hertfordshire. Your CozyCycle products start their journey to you from our warehouses in London and Coventry.
*Please note: Our CozyCycle HQ is not a retail store and we hold no stock there, and we are unable to offer collection at any of our fulfilment centres.